Customer Service
We're Here to Help
At iearth, we want your shopping experience to be straightforward and convenient. Our customer service team is available to assist with questions about products, orders, payments, shipping, returns, refunds, replacements, and other website-related concerns.
iEarth is operated by Indianearth Enterprises and serves customers in the USA, UK, and Canada.
How We Can Help
Our customer service team can assist with:
Product Questions
Have a question about a product, its specifications, available options, packaging, or other product information? Contact us and we'll do our best to provide the relevant information.
Order Support
We can assist with questions regarding:
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Order status
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Order confirmation
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Order processing
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Shipping and tracking
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Delivery-related concerns
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Changes to an order, where possible
Please include your order number when contacting us about an existing order.
Returns, Refunds & Replacements
If you need to return an eligible product, request a refund, or report a damaged, defective, or incorrect item, please contact us before sending anything back.
Please refer to our Return, Refund & Exchange Policy for complete eligibility requirements and procedures.
For damaged or incorrect products, photographs of the product and packaging may be requested to help us investigate the issue.
Shipping Assistance
If your order is delayed, appears to be lost, or is marked as delivered but you cannot locate it, contact us with your order number and tracking information.
We may review the carrier's tracking information and, where appropriate, work with the carrier to investigate.
Please refer to our Shipping Policy for additional information.
Payment Assistance
If you have questions about a payment, duplicate charge, failed payment, refund, or other payment-related issue, please contact us.
For security reasons, do not send your complete credit card or debit card number by email.
Contact Us
Email Support
When contacting us about an order, please include:
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Your name
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Order number
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Product name
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A brief description of your question or issue
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Relevant photographs or documents, where applicable
Providing complete information helps us review your request more efficiently.
Customer Support Hours
Our customer support is operated from India. We will make reasonable efforts to respond to customer inquiries as promptly as possible during our normal business operations.
Response times may vary depending on the nature and complexity of the request, weekends, public holidays, and periods of high customer volume.
Before Contacting Us
For common questions, you may also find useful information in our website policies:
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Shipping Policy – Shipping, tracking, delivery delays, customs, and lost packages
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Return, Refund & Exchange Policy – Returns, refunds, replacements, and exchanges
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Payment Policy – Payments, charges, refunds, and payment issues
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Privacy Policy – Collection and use of personal information
Our Commitment
We aim to communicate clearly and handle customer concerns fairly and professionally.
Every customer inquiry is reviewed based on the circumstances of the order, our applicable policies, and any consumer rights that may apply under applicable law.
Thank you for choosing iearth.
Business Information
iEarth
Operated by Indianearth Enterprises
Address:
Shop No. 4, Sharma Market,
Tejli Road, Near Radhaswami Satsang Bhawan,
Yamunanagar, Haryana, India 135003
Email: Admin@iearthstore.com
Website: https://iearthstore.com