Last Updated: September 29, 2026

Thank you for shopping with iEarth. We want you to have a positive shopping experience. This Return, Refund & Exchange Policy explains when and how you can request a return, replacement, or refund for products purchased from iearthstore.com.

Website: https://iearthstore.com
Company: Indianearth Enterprises
Email: Admin@iearthstore.com
Address: Shop No. 4, Sharma Market, Tejli Road, Near Radhaswami Satsang Bhawan, Yamunanagar, Haryana, India 135003

1. Return Period

You may request a return within 30 days of the date of delivery for eligible products.

To be eligible for a return, the item must generally be:

• Unused and in its original condition.

• In the original packaging, where applicable.

• Complete with all accessories, parts, labels, and documentation supplied with the product.

• Returned in a condition that allows us to reasonably verify the product and its condition.

Some products may have different return restrictions because of their nature, hygiene requirements, or applicable laws.

2. Products That May Not Be Returned

For health, hygiene, safety, and product-integrity reasons, certain products may not be eligible for return once opened or used.

These may include:

• Opened or used cosmetics and skincare products.

• Opened hair-care or personal-care products.

• Opened health, herbal, dietary, or consumable products.

• Opened essential oils and similar products.

• Food and other consumable products.

• Products that cannot be resold because of hygiene or safety considerations.

• Products specifically identified as non-returnable or final sale on the product page.

• Products that have been altered, damaged, or used after delivery, except where the damage or defect was present when received.

Important: Nothing in this policy limits any mandatory return, refund, replacement, or other rights you may have under applicable consumer-protection laws.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product.

• Photographs of the shipping package and shipping label, where applicable.

• Additional information or photographs if requested by our customer-service team.

For visibly damaged packages, we recommend documenting the condition of the package before opening it.

After reviewing the information, we may offer an appropriate resolution, which may include a replacement, refund, or return of the product.

4. Change of Mind / Ordered by Mistake

If you simply no longer want an item, ordered the wrong product, or changed your mind, the item may be eligible for return if it is unused, unopened where applicable, and otherwise meets our return requirements.

Return shipping costs for a change-of-mind or ordering-error return may be the responsibility of the customer.

Products that are non-returnable because of hygiene, health, safety, or consumable-product restrictions cannot be returned merely because the customer changed their mind.

5. Return Shipping

For our error or product problems

If we determine that the product was sent incorrectly, arrived damaged, or has a qualifying defect, we will work with you to arrange an appropriate return or replacement solution.

For customer-requested returns

For eligible returns that are not due to an error on our part, the customer may be responsible for return shipping costs.

Return instructions will be provided after the return request has been reviewed and approved.

Please do not send a product back to us without first contacting us. Returns sent without authorization or without the required information may cause delays in processing.

6. How to Request a Return

To request a return, email us at:

Admin@iearthstore.com

Please include:

• Full name

• Order number

• Product name

• Reason for the return

• Photographs, if the product is damaged, defective, or incorrect

• Any other information relevant to your request

Our customer-service team will review your request and provide return instructions where applicable.

7. Refunds

Once an eligible returned product has been received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will generally be issued to the original payment method used for the purchase, unless another method is required or agreed upon.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, card issuer, or other financial institution.

Shipping charges may not be refundable in cases where the return is due to a customer's change of mind or ordering error, except where required by applicable law.

8. Partial Refunds

In certain circumstances, a partial refund may be considered if:

• An eligible product is returned with missing components.

• The product has been used or damaged after delivery.

• The returned item is not in the condition required under this policy.

Any adjustment will be communicated to the customer before the refund is processed, where applicable.

9. Replacements and Exchanges

Where appropriate, we may offer a replacement instead of a refund, particularly when:

• The wrong product was sent.

• The product arrived damaged.

• The product has a qualifying manufacturing defect.

Replacement availability may depend on product availability and destination.

If the original product is unavailable, we may provide another appropriate resolution, such as a refund.

10. Lost, Stolen, or Delivered Packages

If tracking information shows that an order has been delivered but you cannot locate it, please first check with household members, neighbors, building management, and the delivery location.

You should also contact the relevant carrier where appropriate.

Please contact us if you still cannot locate the package. We will review the available tracking and delivery information and determine the appropriate next steps.

For packages marked delivered, we may request additional information or cooperate with the carrier's investigation before determining whether a replacement or refund is available.

11. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address at checkout.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address supplied by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

A refund may be issued for the product where appropriate, subject to applicable shipping costs, carrier charges, and any applicable legal requirements.

12. International Orders

iEarth sells products to customers in multiple countries, including the United States, United Kingdom, and Canada.

International orders may be subject to customs duties, taxes, import charges, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated on the product or checkout page, these charges are generally the responsibility of the customer.

Customs delays or refusal to accept an international shipment may affect the return or refund process. We will review such situations individually and in accordance with applicable law.

13. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at Admin@iearthstore.com.

We will try to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Nothing in this section affects any statutory cancellation or withdrawal rights that may apply under the laws of the customer's country.

14. Refunds Required by Law

Our return policy is intended to provide clear guidelines for returns and refunds, but it does not remove or restrict any rights that consumers have under applicable laws.

Customers in the United States, United Kingdom, Canada, or other jurisdictions may have additional consumer rights depending on their location, the type of product purchased, and the circumstances of the transaction.

Where applicable law provides a mandatory right to a refund, return, cancellation, replacement, or other remedy, that legal right will apply.

15. Changes to This Policy

Indianearth Enterprises may update or modify this Return, Refund & Exchange Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

The version applicable to your purchase will generally be determined according to applicable law and the terms presented to you at the time of purchase.

16. Contact Us

If you have any questions about returns, refunds, replacements, or exchanges, please contact us:

Indianearth Enterprises
Shop No. 4, Sharma Market,
Tejli Road, Near Radhaswami Satsang Bhawan,
Yamunanagar, Haryana, India 135003

Email: Admin@iearthstore.com
Website: https://iearthstore.com