Last Updated: September 29, 2026

Thank you for shopping with iearth. This Shipping Policy explains how we process and ship orders placed through iearthstore.com.

iEarth is operated by Indianearth Enterprises, based in India. We currently ship orders to customers in the United States, United Kingdom, and Canada.

1. Shipping Origin

All orders are shipped from India.

Depending on the product, destination, and availability, we may use different shipping carriers and delivery services.

2. Order Processing Time

Orders are generally processed and prepared for shipment within 1–3 business days after the order is successfully placed and payment has been confirmed.

Business days generally exclude weekends and applicable public holidays.

During periods of unusually high order volume, holidays, promotional events, or circumstances beyond our reasonable control, processing may take longer.

If there is a significant processing delay affecting your order, we will make reasonable efforts to notify you.

3. Shipping Destinations

We currently ship to:

• United States

• United Kingdom

• Canada

Shipping availability may vary for certain products or locations. If an order cannot be shipped to the address provided, we will contact the customer regarding the available options.

4. Shipping Charges

Free shipping is currently offered on all orders shipped to the destinations listed above, subject to the availability of shipping service to the customer's location.

Free shipping does not necessarily mean that customs duties, import taxes, brokerage fees, or other charges imposed by the destination country are included.

5. Estimated Delivery Time

The estimated delivery time is generally:

7–15 business days after dispatch.

This is an estimated delivery timeframe and not a guaranteed delivery date.

Actual delivery times may vary depending on the destination, carrier, customs processing, weather, local delivery conditions, holidays, and other circumstances beyond our control.

The delivery estimate does not include the 1–3 business days required for order processing.

Accordingly, the overall time from order placement to delivery may be longer than the estimated transit period.

6. Shipping Carriers

We use multiple shipping carriers and delivery services depending on the destination, product, shipping route, availability, and other logistical considerations.

The carrier selected for an order may vary.

Where tracking is available, tracking information will be provided to the customer after the order has been dispatched.

7. Order Tracking

Tracking information is provided for shipped orders where tracking is available.

Once your order has been dispatched, tracking information may be sent to the email address associated with your order.

Please allow some time for the carrier's tracking system to update after the tracking number has been generated or the parcel has entered the carrier's network.

Tracking information may show limited updates while an international shipment is in transit or undergoing customs processing.

8. Customs Duties, Import Taxes, and Other Charges

Orders shipped internationally may be subject to customs duties, import taxes, VAT/GST, brokerage charges, handling fees, or other charges imposed by the destination country or local authorities.

These charges are the responsibility of the customer unless otherwise stated at checkout.

iEarth does not control the amount of customs duties or taxes charged by a destination country and cannot guarantee whether or how much a customer will be charged.

Customers are responsible for complying with applicable import requirements and regulations in their country.

9. Customs Delays

International shipments may be delayed while being processed by customs or other government authorities.

Customs processing times vary and are outside iEarth's control.

A customs delay does not necessarily mean that a parcel has been lost.

If additional information or payment is required by customs or the local carrier, the customer may need to respond directly to the relevant authority or carrier.

10. Accurate Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

• Full name

• Street address

• Apartment/unit number, where applicable

• City

• State/province/region

• Postal/ZIP code

• Country

• Contact information, where requested

iEarth is not responsible for delays, failed delivery, or additional shipping costs resulting from an incorrect, incomplete, or outdated address provided by the customer.

If you notice an address error after placing an order, contact us at Admin@iearthstore.com as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been processed or shipped. However, we cannot guarantee that an address change will be possible after an order has entered processing or shipping.

11. Failed or Unsuccessful Delivery

A delivery may fail for reasons including:

• Incorrect or incomplete address

• Recipient unavailable

• Delivery access problems

• Refusal to accept the package

• Customs issues

• Unpaid applicable import charges

• Carrier restrictions

• Multiple unsuccessful delivery attempts

• Other circumstances outside our control

If a package is returned to us because delivery could not be completed, please contact us at Admin@iearthstore.com.

Depending on the circumstances, we may offer reshipment or another appropriate resolution. Additional shipping charges may apply where the failed delivery resulted from an incorrect address, refusal, or other customer-related issue.

12. Delivered but Not Received

If the carrier's tracking information states that your package has been delivered but you cannot locate it, please:

1. Check the delivery location and surrounding areas.

2. Check with household members, neighbors, building reception, or property management where applicable.

3. Check whether the carrier left the package in a safe location.

4. Contact the carrier using the tracking information.

5. Contact iEarth at Admin@iearthstore.com if the package still cannot be located.

We may review the available tracking information, delivery confirmation, delivery photographs, or other carrier information and may contact the carrier for an investigation.

If the carrier confirms that the parcel was lost or otherwise qualifies as a lost shipment, we will offer an appropriate resolution, which may include a replacement or refund, subject to applicable law and the circumstances of the shipment.

13. Lost Packages

If a package appears to be lost in transit, we may need to wait for the carrier's investigation or confirmation before issuing a replacement or refund.

Once the carrier confirms that the shipment is lost, or we otherwise determine that the shipment is reasonably considered lost, we will offer:

• A replacement, subject to product availability; or

• A refund.

The appropriate resolution may depend on product availability, shipping circumstances, and applicable law.

14. Delayed Packages

Delivery estimates are provided for guidance and are not guaranteed delivery dates.

Packages may be delayed because of:

• Customs processing

• Carrier network disruptions

• Weather

• Public holidays

• High shipping volumes

• Transportation disruptions

• Incorrect or incomplete address information

• Security or regulatory inspections

• Other circumstances beyond our reasonable control

If your package is delayed, please first review the tracking information for the latest carrier update.

If the shipment remains delayed beyond a reasonable period, contact us at Admin@iearthstore.com and we will review the shipment status and, where appropriate, work with the carrier to investigate.

15. Order Cancellation

If you want to cancel an order, contact us at Admin@iearthstore.com as soon as possible after placing the order.

We will try to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been processed or dispatched, cancellation may no longer be possible. In such cases, the order may need to be handled under our Return, Refund & Exchange Policy.

Nothing in this section limits any cancellation or other consumer rights that may apply under applicable law.

16. Changes to Shipping Information

We may update our shipping methods, carriers, destinations, delivery estimates, or shipping terms from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

17. Contact Us

If you have questions about shipping, tracking, delivery delays, lost packages, or your order, please contact us.

Indianearth Enterprises
Shop No. 4, Sharma Market,
Tejli Road, Near Radhaswami Satsang Bhawan,
Yamunanagar, Haryana, India 135003

Email: Admin@iearthstore.com
Website: https://iearthstore.com

We will make reasonable efforts to assist with shipping-related issues and provide available information regarding your order.

Please note: Delivery dates and transit times stated in this policy are estimates only and are not guaranteed unless expressly stated otherwise at checkout or required by applicable law.